| 1 |
Organizational framework of Housekeeping department |
|
|
Personality Traits of Houskeeping Staff |
https://youtu.be/n1YRo7liCA4?si=1Qxb-Rn4u6rMaJO2 |
|
Role of Hk Personnel |
https://youtu.be/9jQHLkFotmM?si=Hd6UTCi8w3MTjQJn |
|
Organizational framework |
https://youtu.be/Cy3uOg8rWKI?si=wxJpTGhNn_hKjEip |
|
Duties and Responsibilities |
https://youtu.be/wd1ATHuPDFc?si=5_WD47uqsljW5ZAI |
| 2 |
Cleaning Organisation-Cleaning equipments & cleaning agents |
|
|
Cleaning Equipments |
https://youtu.be/MqELAcKsGmM?si=jyWLn7ins3SIPvze |
|
Cleaning Equipments and Hygiene Principles |
https://youtu.be/30WzIwukoW0?si=bBeShaN1ziaGqC5L |
|
Cleaning Agents |
https://youtu.be/tPBQ32MXrPA?si=KhtnkpbclDEK3mD2 |
|
Cleaning Agents- Storage, Issue and Distribution |
https://youtu.be/y7jAIPGbfdE?si=s1e4kWhPGnDnGbJj |
|
Principles of Cleaning |
https://youtu.be/SEayWLzVVbQ?si=ofAMOhNjJvtvNWmT |
| 3 |
Guestrooms |
|
|
Guestroom supplies |
https://youtu.be/rhNH-slcFa8?si=8QwkJc1ZDpdyNN1I |
|
Types of Guestrooms |
https://youtu.be/0hI3ZbFxQFM?si=evB3xD-srFQyqFa1 |
|
Hotel Room Types |
https://youtu.be/CKSRrAhehaw?si=KWdK6RDSW41Te36a |
| 4 |
Classification of hotels |
|
|
Part 1 |
https://youtu.be/9zIf9d7uXeY?si=U0z2QJIuouo97tO- |
|
Part 2 |
https://youtu.be/sg_ISS8Oa5s?si=sTvG_ussenHB3mhw |
|
Part 3 |
https://youtu.be/EFM7Nxf7oV8?si=3LwOycJvrxTlJzvl |
| 5 |
Organizational framework of Front office department |
|
|
Layout and Functions of the Department |
https://youtu.be/W5ofVcNvdjM?si=YK4Xg9dCYuCgpzeE |
|
Attributes of the Front Office Staff |
https://youtu.be/o4iwd-iKvp4?si=YzWWaIjTQwMmJ8FF |
|
Duties and Responsibilities |
https://youtu.be/FZUVep_Galc?si=Km-ODCT72xgD3Hpff |
| 6 |
Front office operations |
|
|
Meal Plans and Room Rates |
https://youtu.be/iPM9N_b6EdY?si=d-6jVwulKraixGMN |
| 7 |
Coordination of housekeeping with other departments |
|
|
Part 1 |
https://youtu.be/NJpRSLG6yHo?si=Y6fzeWyZUgGnCkPJ |
|
Part 2 |
https://youtu.be/JKk0PX_LT-g?si=gEcaKh0EitJI93dw |
|
Part 3 |
https://youtu.be/q6Dl_53iqlI?si=NgNdH_ix52s8rflh |
| 8 |
Daily routine of the Housekeeping department |
|
|
Cleaning routine of Guest rooms |
https://youtu.be/ZMKOYQM_VPc?si=3SDFrGpCJPSm5wAL |
| 9 |
Cleaning routine of Public area |
|
|
Public Areas to be Maintained |
https://youtu.be/3Lz25QezeM8?si=c9tjRwyLqx7DH_q- |
|
Part 1 |
https://youtu.be/ygPpu7roQ94?si=aQVl3b983VLSL5Ac |
|
Part 2 |
https://youtu.be/xYvfnZRJDd0?si=L63ASiDhqFc41pld |
| 10 |
Control Desk |
|
|
Control Desk |
https://youtu.be/ZHz5N4qXOB8?si=frsmS254fgNnKDYM |
|
Lost and Found |
https://youtu.be/BjVMc5o8wGU?si=jzGMdimAYPFU_2V2 |
| 11 |
Housekeeping Supervision |
|
|
Checklist |
https://youtu.be/xpggwkbt8lA?si=Pxr2hWGp8ZOAytif |
|
Ditry Dozen and Quick Six Inspection |
https://youtu.be/YtNQuc25dvw?si=Xhhf3Jtr6CdQFB8G |
|
Function of Housekeeping Supervisor |
https://youtu.be/NCiJvCphpKk?si=MOHS7L1ibwMYQtnJ |
| 12 |
Laundry Operations |
|
|
Commericial |
https://youtu.be/GEiuZHJP0zM?si=Lw2DTziEMpSwjBm- |
|
On premises Laundry |
https://youtu.be/h7KcEqokR40?si=qOYcGv7zafbFGuUV |
|
Layout |
https://youtu.be/xTQ_0sSs5nw?si=7TuuFIMPXWIiPo6W |
|
Equipments |
https://youtu.be/n8RV9m1baSs?si=GM27oqk_dLsAB_gK |
|
Laundry Process |
https://youtu.be/KNv1hHWl2Y8?si=X0yaTthzY3AfUGP7 |
|
Stain Removal |
https://youtu.be/fRjE5-bhGHg?si=wjBFWm16mo7zaHxO |
|
Dry Cleaning |
https://youtu.be/wDyY-hjSiHk?si=cTia7j6gxN2dmhr1 |
|
Flowchart for Handling Laundry |
https://youtu.be/vXUavvZYwDM?si=ZJsATezNoMqMMA1L |
| 13 |
Linen Room |
|
|
Part 1 |
https://youtu.be/SbJo0eokv2s?si=MO4QxuE1pFGqfKFH |
|
Part 2 |
https://youtu.be/AOmKtMuLohw?si=w8hPE1LADGXxwaVt |
|
Part 3 |
https://youtu.be/z-uuHHBpt2I?si=HEBdWz1xY2MAP93N |
|
Layout |
https://youtu.be/4f9B2MgOlRI?si=Xid0rrIceDyY5WQ7 |
|
Selection |
https://youtu.be/2O9pupj1YAs?si=eHxZvOu7HB1F-n7F |
|
Storage |
https://youtu.be/zMMkcWH47eM?si=o7gH_kjOmas5MzNx |
|
Par Stock |
https://youtu.be/kdFarU-aZvM?si=6r9tHfta7KPDkpKy |
| 14 |
Contract Cleaning |
|
|
Contract Cleaning |
https://youtu.be/CWHvlwMV768?si=UQbuznnPQdfDxwbV |
| 15 |
Checkout |
|
|
Departure Notification |
https://youtu.be/BuP4eOrX4H4?si=AZzN5VfUj5bCE2Ns |
|
Departure Procedure |
https://youtu.be/UENC4QOAuts?si=zdqBc27qc10qePrS |
|
Group Checkout |
https://youtu.be/efcqNVWyF2M?si=ivE1etg1L99iE1dU |
|
Express Checkout |
https://youtu.be/jTumhM2HSts?si=-7gtCcSb92zdplzf |
|
Understay, Late Checkout |
https://youtu.be/RUTrY4U2Jig?si=q-mbOohFI_Kk49La |
|
Post Departure |
https://youtu.be/XYTwbUmKUCE?si=fCvvH36npqbWsCcz |
| 16 |
Methods of Payment |
|
|
Traveller’s Cheque |
https://youtu.be/Xtg1L462bhs?si=3W9MGUYXTzJiDBZR |
| 17 |
Safety and First Aid |
|
|
Safety and First Aid |
https://youtu.be/mmXKmpINyHs?si=c-eE5pDc-CcqB1fV |
| 18 |
Pest Control |
|
|
Pest Control |
https://youtu.be/mmXKmpINyHs?si=c-eE5pDc-CcqB1fV |
| 19 |
Interior Designing |
|
|
Part 1 |
https://youtu.be/vIWOwGVnSSA?si=FkwzXGKBqeu-SOaC |
|
Objectives of Interior Designing |
https://youtu.be/4RgycWZyUd8?si=5cGN4zY4zQ8pAue2 |
| 20 |
Night auditing |
|
|
Night auditing |
https://youtu.be/_YxYn54tjZ4?si=e66Deq1vWIbrPunG |
| 21 |
Purchase and Stores |
|
|
Purchase and Stores |
https://youtu.be/iANIegwqS1M?si=LuiCa_k291oAk5wF |
| 22 |
Flower Arrangement |
|
|
Part 1 |
https://youtu.be/7Stighf-WV4?si=Eq-Dibuj2fz1-D3z |
|
Part 2 |
https://youtu.be/LdaDaxJh3oE?si=MftoLko9ragCyI3U |
|
Part 3 |
https://youtu.be/bu2apT4AgME?si=-yaS8kUkUKFPi-xC |
|
Types of Flower Arramgment |
https://youtu.be/lHzwLjpK16c?si=LzlPWvcI83ZwfVuP |
| 23 |
Green Housekeeping |
|
|
Ecofriendly Practices |
https://youtu.be/8mf7GgQWOXA?si=8o8RRZ-EGDKwaWpX |
| 24 |
Budgets |
|
|
Introduction to budgetary control |
https://www.youtube.com/watch?v=88wVBtLmqlg |
|
Introduction to Budgets and Types of Budgets |
https://www.youtube.com/watch?v=Cri845bASGI |
|
Budgetary Control and its advantages |
https://www.youtube.com/watch?v=t6oYCygzaaI&t=1s |
|
Budgetary Control and its Limitations |
https://www.youtube.com/watch?v=vbMi5HwSTbU |
| 25 |
Horticulture |
|
|
Horticulture |
https://youtu.be/OHKa_iW26Jc?si=NmHrBBvuNA8VkUU7 |
|
Types of Gardens |
https://youtu.be/Im_C5ioC90E?si=aUi37sQuYzXq0l0i |
|
Care and Maintainence |
https://youtu.be/fm4famAPgio?si=MQMB8kMNd94935nU |
|
Common Indoor Plants |
https://youtu.be/K336a8eVL0c?si=_LXiVD5wSePG02Qq |
| 26 |
Pioneers of The Hotel Industry |
|
|
Pioneers of The Hotel Industry |
https://youtu.be/vEyS4SPH3zw?si=rg1bR4Yush5tQq5Y |
|
Front office Management |
|
| 27 |
Planning for Front Office Operations |
|
|
Planning for Front Office Operations |
https://youtu.be/JKonfnOHznc?si=c4fuHZcfrGrakNLo |
| 28 |
Staffing of the Front Office |
|
|
Planning |
https://youtu.be/Y-98ey19BzQ?si=axmAVCC2JaYU2ViY |
|
Duty Rota |
https://youtu.be/GakUCIzgyCs?si=DQ8srd7kbyavNVvj |
| 29 |
Revenue Management |
|
|
Revenue Management – I |
https://youtu.be/QCnpYyLOoD8?si=GrOSO7zfcK31eRYO |
|
Revenue Management – II |
https://youtu.be/uC0HwCMl2QE?si=r_nBdiRWhiMy4ycQ |
| 30 |
Forecasting |
|
|
Forecasting – I |
https://youtu.be/POFmyLCzdOI?si=rKr30WezFSE8Me6y |
|
Forecasting – II |
https://youtu.be/wuWFGEHhK4Y?si=4qVAUzROld4C1BID |
| 31 |
New Trends – Spa |
|
|
New Trends – Spa |
https://youtu.be/w-OVdbpEVeA?si=S5lZWx8OYt7-zf5K |
| 32 |
Brush Up your skills |
|
|
Front office Terminology 3 |
https://youtu.be/be17IOxU6yU?si=6LhDviWIwU_Xxszd |
|
Front office Terminology 4 |
https://youtu.be/TeQmPh5R-jw?si=3N1JWT5sDJ2Z4a7l |
|
Front office Terminology 5 |
https://youtu.be/XJj5P7qAIUI?si=YzpTHE_LfVEJjiaq |
|
Housekeeping Terminology 1 |
https://youtu.be/We_axZLo8dY?si=0jMmc5v81791kAiM |
|
Housekeeping Terminology 2 |
https://youtu.be/NC86GGSATpM?si=TNBLlBh33NGHcNVV |
|
Housekeeping Terminology 3 |
https://youtu.be/IxTuWHye-f8?si=oEPtA7Bg9W7HI1XX |
|
Houskeeping Terminology 4 |
https://youtu.be/7UlzZNxbRFM?si=QreSj384UCdRl_BG |
| 33 |
Introduction to Hospitality Industry |
|
|
Evolution |
https://youtu.be/aYB1xJ1s1Cg?si=TYg4olZVpyuTsDke |
|
FHRAI |
https://youtu.be/X1raW9bwz8I?si=jQ1yknEeyifr5Yqo |
|
Equipments |
https://youtu.be/jVo3VndfFFM?si=xyGqIFIz9hb30o0n |
| 34 |
Role of Front Office |
|
|
Mail Handling |
https://youtu.be/FvCnnQ8pYPg?si=VYe4YaWgD76JAU9u |
|
Left Luggage Handling |
https://youtu.be/4N8b6xvN6Yw?si=v1fW7ttIoEgmJG9w |
|
Guest Room Charge and Wake up Call |
https://youtu.be/J2GBkSZX1Q8?si=vGXLwKUVBxu5Pkc0 |
|
Message Handling |
https://youtu.be/aW6k0LSrIdI?si=85IGMXatT9b9YyqG |
|
Guest Safety Locker |
https://youtu.be/C8tGuykutPE?si=-rAvuMPVAcme3_rq |
|
Guest Paging |
https://youtu.be/c3Ix2SESpao?si=t9E1Pxcnr2O1AUmZ |
|
Bell desk and Concierge |
https://youtu.be/LxD8zgZiWcQ?si=J6R2Vrqwg4v7LMGa |
|
Blacklisted |
https://youtu.be/0c3_ROv1WoY?si=uNTDInDvHk46KTfC |
| 35 |
Reservation |
|
|
Modes and Sources |
https://youtu.be/jJPJElfO3AE?si=qzGGq9ZNsRcCc42B |
|
Types of Rooms |
https://youtu.be/VuaC67u_BQU?si=0thKXfp72K6RIFe1 |
|
Procedure for Cancellation and Amendments |
https://youtu.be/fQGYevUfF-k?si=rgRYHsp3avie_vNC |
|
Procedure for taking a Reservation |
https://youtu.be/8HlXlJXcRzc?si=UzHnzmt70WCucngd |
|
Importance of Guest Cycle |
https://youtu.be/woHQea2Bt3M?si=_-WlYJlUNM5h0mFp |
| 36 |
Key control |
|
|
Key control |
https://youtu.be/bkjRmnZwpIg?si=mux0o1Ie-XDb3x2r |
| 37 |
Lost and Found |
|
|
Lost and Found |
https://youtu.be/4qSlfgvmbkU?si=F7kQeEaiVf8FoAxM |
| 38 |
Pre-arrival |
|
|
Pre-arrival |
https://youtu.be/ZN52MKgCB3w?si=ce6eShVUjEnxfdHt |
|
Pre-arrival for Groups |
https://youtu.be/AG2mNdcTF-M?si=ldG2Dhd3qiTE9dQt |
| 39 |
Guest Arrival |
|
|
Guest Arrival Part 1 |
https://youtu.be/ss6e6mhnZkM?si=CMcu7WJVtampQrUv |
|
Guest Arrival Part 2 |
https://youtu.be/oJWKkvWmC-M?si=ccEX1MVsB9iHRF5z |
|
Guest Arrival Part 3 |
https://youtu.be/dP6SBkTyXbc?si=oyQgyGHkm9UjHbcv |
|
Arrival 1 |
https://youtu.be/lfcpxorv2EU?si=GHIAiHtjSLE9nHW8 |
|
Arrival 2 |
https://youtu.be/d-CLesvM6Yc?si=txC-CH_W1hzW4d6d |
| 40 |
Guest stay |
|
|
Guest Stay – I |
https://youtu.be/3_Xlaj6yo-g?si=YQxLrIhio_wCLR8v |
|
Guest Stay – II |
https://youtu.be/vn3xGWpCsH8?si=6Z1MnKTbCELH-Ulc |
| 41 |
Guest Departure |
|
|
Guest Departure |
https://youtu.be/GiUAlt3kQoE?si=qn8CaPOLxAZQ50_4 |
| 42 |
Guest Relations Executive</tdh |
|
Guest Relations Executive |
https://youtu.be/6FRJAcaQthA?si=HSANzJjUtQrJ_2je |
|
Personality Traits |
https://youtu.be/bp7xmt9_vyo?si=8UrdYwGZ0L-6V7Dy |
| 43 |
Situtional Handling |
|
|
Situtional Handling |
https://youtu.be/JPq9JT6m93g?si=GJfhfTm608Gvu89o |
| 44 |
Refurbishing & Redecoration |
|
|
Refurbishing & Redecoration – I |
https://youtu.be/sXHAOMly53o?si=IJRWfkIL0NQ4_tLD |
|
Refurbishing & Redecoration – II |
https://youtu.be/VFcRpA0qTu4?si=IHHsuE747tcaxlVI |
|
Steps in Refurbishing & Redecoration |
https://youtu.be/0iuA0ytevKQ?si=zs9I10N7iseUMs58 |
| 45 |
Hospitality skills required for Front office |
|
|
Hospitality skills required for Front office |
https://youtu.be/-6bz6zRyi7E?si=NwCo1ZYzMTfXyu8v |
| 46 |
Colour |
|
|
Colour |
https://youtu.be/TwabW5q5SYQ?si=qkA2fBDgPl9DS6IO |
|
Colour Scheme |
https://youtu.be/Kwy0euSQt80?si=lnRSg_OzZ0Tma0Vm |
|
Psychological Effects |
https://youtu.be/CLmB-v8Plic?si=5LzeZp7RiC3w9ffV |
|
Furniture |
https://youtu.be/DRfvzqDOorI?si=iXaAwTyr5r3afUDC |
| 47 |
Lighting |
|
|
Lighting – I |
https://youtu.be/kOa9iskfCuc?si=sU4j2nmLFVBtuflL |
|
Lighting – II |
https://youtu.be/V48_0GLyeA4?si=43720sfOnZdVjcWg |