Contact admission counsellor on
+91 91585 75698 between Mon to Sat
10 AM to 4 PM

Ms. Mohini Rasal

Ms. Mohini Rasal
Flat no.8, Goyal Shinde Apartments, Bhaupatil Road,
Bopodi, Pune – 03.
Telephone number: 9561701462
Email: mohini116@gmail.com

Key Professional Skills:

  • Strong customer focus with New Zealand work experience in the foodservice industry.
  • Sound knowledge about hospitality industry through a combination of academic study and employment experience.
  • Enthusiastic participation in professional development and ongoing workplace learning.
  • Ability to work successfully as a member of a team and independently, with minimal supervision.
  • Excellent communication skills with experience in dealing with difficult customers.
  • Ability to work hard and be reliable.
  • Polite and considerate with the ability to quickly build rapport with customers leading to a high rate of repeat business.
  • Excellent level of English language proficiency with the ability to speak, write and read Hindi, Marathi.
  • Good understanding of health and safety procedures.

Employment Summary:

  • Restaurant Assistant Manager 4 Flames Restaurant, Feilding.

Key Responsibilities:

  • Managing lunch and dinner services with handling inventory and payments for the restaurant.
  • Building customer relations and emphasizing on excellent service to attain customer satisfaction.

Customer Service Staff:

  • Mirrchess (Indian Takeaway), Palmerston North. (part-time.)

Key Responsibilities:

  • Answering customer queries
  • Taking orders in person and over the telephone
  • Handling cash and processing electronic transactions
  • Handling customer complaints

Trainee Customer Service and Hospitality Staff JW Marriott, Mumbai, India

  • Trained in all departments of hospitality industry.
  • Rewarded as star intern on outstanding performance.

Professional Development:

  • Liquor Controller Qualification Certificate (LCQ) September 2015.

Qualifications:
Master of International Studies (NZQA Level 9) 2015 – 2016-
IPU Tertiary Institute, Palmerston North, New Zealand.

Research Paper –
“Elements that contribute to Customer Satisfaction in Indian Restaurants –
An exploratory study of two Indian restaurants in the Manawatu region, New Zealand.”

Postgraduate Diploma of International Studies (NZQA Level 8) 2014-2015-
IPU Tertiary Institute, Palmerston North, New Zealand.

Bachelor of Hospitality Studies 2010-2013-
All India Shri Shivaji Memorial Society College of Hotel Management, India. (Recognised by NZQA as equal to a Level 7 qualification.)
Received distinction marks and A+ grade for all the semesters.

Interests:

  • Dancing.
  • Playing basketball.(state level player in India.)

Referees:
Dr. Rashid Ameer
Lecturer
IPU Tertiary Institute
Palmerston North
New Zealand
Contact- +6463540922
Email: rameer@ipu.ac.nz

Mr. Mohan Singh Aswal
Restaurant Owner
4 Flames
Fielding
New Zealand
Contact- +64 02108264444
E-mail: mohanaswal@gmail.com